Early accessRun the whole MSP from one system
Clients, contacts and sites, service and subscription tracking, shared project boards, incident logging, an AI-assisted knowledgebase and branded client reviews in one platform.
- Managed service provider management software
- By ยท Cube Systems
- UK hosted on AWS
CubeMSP is in early access. We are onboarding early access customers now. If the fit is right, you can start using it and help shape what comes next.
Most managed service providers end up with a PSA they have outgrown, a spreadsheet of renewal dates, a shared mailbox that has quietly become the ticket queue, and a review deck rebuilt by hand before every client meeting.
CubeMSP puts those records together. A prospect can become a client without being retyped, a service can carry its own renewal and margin, an incident can be tied to the work and the time it consumed, and the next service review can be assembled from what actually happened.
It is still being built, so the providers who get involved now have a direct say in what comes first. The foundation is deliberate: one client record, one service history and one accurate view of the business.
Capabilities
What CubeMSP covers
Every area below is part of the same system and works from the same records.
Clients, contacts & sites
One record per client, with every contact, site, address and piece of history attached. Multi-site clients are modelled properly rather than split into records nobody keeps in step.
Pipeline & opportunities
Prospects, opportunities, forecast value and expected close date in the same place as the clients they turn into. When you win, nothing is retyped.
Services & subscriptions
Every licence, circuit, backup, firewall, hosted mailbox and support contract, with quantity, unit cost, sell price, term and renewal date.
Renewals & margin
A dated view of what is coming up for renewal, what it costs you, what you charge for it and what the margin actually is.
Incidents & service desk
Log incidents against a client, site, service and category, with priority, assignee, notes and time entries. Full history stays on the client record.
Time tracking & billing data
Time booked against the incident or task it was actually spent on, billable or not, at the rate that applies.
Projects & shared boards
Kanban boards for migrations, rollouts and onboardings, with client sharing and internal-only tasks enforced on the server.
AI-assisted knowledgebase
Resolved incidents are drafted into knowledgebase articles for a human to approve. Search over your own history surfaces what fixed the problem last time.
Client service reviews
Branded quarterly and annual reviews assembled from real tickets, response times, projects, services, spend and renewals due.
Reporting & dashboards
Live dashboards by role covering service desk load, project status, renewal exposure and client profitability.
Integrations & API
A documented REST API and webhooks on meaningful events, so your RMM, PBX, billing platform and quoting tool can use the same record.
Why it matters
What changes once it is in
You can see the client whole
Services, renewals, open incidents, project status, time spent and margin on one screen.
The same fix stops being re-derived
Search over resolved incidents shows technicians what happened before, so useful knowledge stays with the business.
Margin you can actually see
Cost and sell on every service, time booked against the work and renewals dated turn client profitability into a figure.
Who it is for
Built for businesses that have outgrown the workaround
CubeMSP is aimed at organisations big enough that manual process is costing real money, but not so big that a two-year enterprise implementation is an acceptable answer.
- Managed service providers with five to fifty technicians
- IT support companies running on a shared mailbox and a spreadsheet
- MSPs who have outgrown a small PSA but cannot justify a tier-one one
- Providers billing recurring services, licences and subscriptions
- Firms running client migrations, rollouts and onboarding projects
Questions
CubeMSP questions
Who is CubeMSP for?
CubeMSP is being built for managed service providers with five to fifty technicians, particularly firms that have outgrown a small PSA, but do not want a tier-one implementation or a separate system for every part of the client relationship.
Is CubeMSP a ticketing system?
Incident logging is one part of it, not the whole product. CubeMSP connects tickets to the client, site, service, project, time and renewal involved, so the service desk sits inside the commercial picture rather than becoming another isolated queue.
Where is CubeMSP hosted?
CubeMSP is hosted in the UK on Amazon Web Services (AWS) and supported from the UK. It is being built by the same engineering team behind Cube Systems and Crushed Ice, with a documented API and webhooks for the systems an MSP already runs.
Cube Systems
Interested in CubeMSP?
Tell us what you run today and where it falls over. If early access is a fit we will get you started; if it is not, we will tell you that too.